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Perks and Benefits

Hear from Our Team

What does a day in life at 3FS Technology look like? Hear from us!

Explore Opportunities

SALES EXECUTIVE (KL)

Qualifications & Experience

A Sales & Marketing Executive is responsible for driving the sales and marketing efforts of a company or organization. They play a crucial role in promoting and selling products or services, as well as developing and implementing effective marketing strategies. Here are some common roles and responsibilities of a Sales & Marketing Executive:

 

  • Fresh Graduate are welcome
  • Minimum Degree/Diploma Qualification
  • Experience: 0-2 years in related field
  • Chinese Candidates Preferred
  • Own Transportation
  • Proficient in three languages (CN, EN, BM)

Sales Strategy And Planning

Developing sales strategies and plans to achieve the company's sales targets and objectives. This involves analyzing market trends, identifying potential customers, and determining the best approaches to reach them.

  • Lead Generation
  • Client Relationship Management
  • Product Promotion and Branding
  • Market Research and Analysis
  • Sales Presentations and Negotiations
  • Sales Performance Tracking and Reporting
  • Collaboration and Coordination
  • Market and Competitor Analysis
  • Continuous Learning and Development
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TECHNICAL SUPPORT SPECIALIST

Qualifications & Experience

  • Fresh Graduate are welcome
  • Minimum Degree/Diploma Qualification
  • Experience: 0-2 years in IT field
  • Chinese Candidates Preferred
  • Own Transportation
  • Proficient in three languages (CN, EN, BM)

Tasks & Responsibilities

 

Customer Support

  • Provide first-line support to customers via phone, email, or chat.
  • Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.
  • Escalate unresolved issues to higher-level support or specialized teams as necessary.

 

Technical Assistance

  • Assist in the installation and setup of POS & Accounting systems at customer locations.
  • Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.
  • Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

 

Maintenance and Updates

  • Perform regular system maintenance and updates to ensure optimal performance and security.
  • Monitor system performance and proactively address potential issues.
  • Manage software updates and patches, ensuring minimal disruption to business operations.

 

Documentation and Reporting

  • Maintain detailed records of support requests, solutions provided, and other customer interactions.
  • Create and update user manuals, FAQ documents, and technical support documentation.
  • Generate reports on common issues, system performance, and customer feedback to inform improvements.

 

Team Collaboration

  • Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.
  • Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

 

Learning and Development

  • Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.
  • Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

 

Compliance and Security

  • Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.
  • Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.
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